SERVALO answers your phone like your best CSR — every call 24/7, or just the nights, weekends and overflow your team can't take. It runs a real HVAC intake, books against your real schedule, sends the right tech with the reason why, and asks for the review when the job is done. One system, from ring to five stars. Built for shops from one truck to fifteen.
That's a live line answered by the exact receptionist your customers would get. Tell it your AC died — it will ask what a real dispatcher would ask, check a real schedule, and book you like a real caller.
Contractors miss roughly a quarter of inbound calls. About 85% of callers who hit voicemail never call back — they call the next company — and every missed call is worth ~$180 on average, far more in peak season. Twenty missed calls a month is real revenue driving to a competitor.
Forward your existing line — nothing to install, and you can unforward any minute. Every call is answered, recorded, and disclosed.
Trained-CSR questions for the actual problem. A gas smell or CO mention triggers the official safety script and a live transfer — hard rules, never the AI’s judgment call.
A conversation becomes a booking only when your calendar and business rules clear it. Anything risky holds for your approval instead of auto-confirming.
Jobs route by skills, certifications, zone, hours, and drive time — and the board shows you why. Your dispatcher can override anything.
The tech works the job from their phone — photos, notes, status your office sees live — and the review request goes out when it’s finished.
Not a chatbot bolted onto your phone line — the full chain, with a surface for every person in the company.
When a caller says “the house smells like gas,” the model doesn't improvise. Hard-coded rules take over: the caller hears the same guidance their gas company would give, gets connected to a person, and your team is alerted — every time, on the first mention, even when they never say the word “gas.” Burning smells and sparking get coached and booked as priority visits, flagged for your dispatcher. The AI can raise an alarm; it can never lower one.
An AI statement can never create a booking, invent a price, or override a safety rule. Your calendar, your service list, your approval queue and your team's credentials are the authority — the model just does the talking.
Anything uncertain — new equipment quotes, flagged hazards, big jobs — holds for a human yes. The caller hears “we're holding that time for you,” never a false promise.
Every assignment, escalation and refusal carries its reason in plain English. No black boxes to trust — an audit trail to read.
Owners, dispatchers and techs each see exactly their slice. Remove someone and their sign-in dies with the membership — instantly.
Setup fee waived. Unlimited office users — you pay for techs on the board, not logins. Fair use of 125 answered calls per tech monthly, then 35¢ a call. No surprises on the bill, ever.
Yes — every call opens by saying so, and that it’s recorded. Then it gets to work. Callers stop caring about the voice when the visit gets booked in ninety seconds. Call the demo line and judge for yourself.
Hard-coded safety rules take over — official guidance, a live transfer to your on-call phone, and an alert to your team. The AI cannot talk its way past a safety rule; it’s not allowed to.
Yes. You forward your existing line to SERVALO. Going live is flipping the forward on; leaving is flipping it off. Your number never stops being yours.
Unsure calls become callbacks and held bookings for your office — flagged, never guessed. Human review is a feature, not a failure.
White-glove. We configure your hours, techs, service area and playbook with you on a call, run test calls together — including a safety drill — and only then forward your line. Live in days.
Your hours, techs, service area and playbook configured together on one call. We test everything — including the emergency drill — before a single customer hears it. Then you forward your line, and SERVALO starts answering.